ACUMEN Corporation is committed to providing nothing less than first-class support
to its clients and for its products.
Our mission statement states that
"All employees, alliance partners, and associates will apply
the following attributes to the pursuit of success in the business community...
INTEGRITY, INTENSITY, ENERGY, and FOCUS... and in that order of importance."
Providing timely support is a key aspect of that mission.
Many times, questions or problems can be answered through the following resources:
ACUMEN support can be invoked in any of several ways, with the best method listed first:
- HelpDesk Email
- HelpDesk Online Support Request
- HelpDesk Phone
In the rare situation in which your system is down or major functionality is not operational,
mention the words "Priority One", and your request will be handled with the highest priority.
Thank you!
HelpDesk Email
You may submit support requests anytime via email, which will be responded to during normal business hours.
This mechanism is particularly convenient when you have attachments (such as output reports, documents, etc)
that need to be included with the incident.
Email to the HelpDesk is automatically distributed to all of our consultants,
whether they are in the office or in the field.
This will quickly get your issue into the hands of the person who can best help you.
In addition, the email format is easy to forward to other resources (such as to OpenAccounts in the U.K.),
should that become desirable.
HelpDesk Phone
The ACUMEN HelpDesk phone number is:
The HelpDesk phone is staffed during normal business hours in the Eastern time zone.
In most situations, calls are directly answered by an ACUMEN consultant.
During busy periods, if you receive a voice message, you are encouraged to leave a voice message
or send your request via email.
For special situations, HelpDesk support can be provided during off-hours or over weekends.
Please make any such arrangements at least a week in advance.
