
World Class Customer Service is a Two-way Street
In the next few weeks, we’ll be upgrading many of our service and support mechanisms. I say mechanisms because they may involve software, hardware or even processes, all of which fall into that category (at least according to the dictionary). We are undertaking this effort for your benefit…our clients. We…

INVESTING DURING TIMES OF CRISIS (PART 2)
The last time I wrote a blog with the title above we were still suffering the business setbacks that came with the COVID-19 pandemic. That was clearly the worst crisis our country had faced in decades and our clients had to make serious decisions about how to weather it. Not…

Quote – Dave Cook
Partner Testimonial

Trulife Group – True Leadership Success
Mark Ownby, ACUMEN Corporation, VP of Operations, shares a recent experience. I have been implementing software for small, medium, and large companies since the late 1980s (yes, they had computers back in the dark ages). I have had projects that went smoothly and projects that – well, let’s just say…

Confessions of a Car Guy – Part 2
Blending Great Technology and Human Ingenuity Last evening, I had the occasion to see the movie Ford vs. Ferrari. As an admitted “car guy” I found myself sitting on the edge of my seat during the racing segments. The movie featured a good number of scenes featuring my favorite car…

Improving Your Delivery System
Early in my consulting career I had the good fortune and pleasure of working as a project manager with wholesale distribution firms as they implemented inventory, order-processing and financial-management systems. Over a 10-year period I met some of the most interesting and committed individuals in the business world. Midsized distributors…

Pride in Partnership
Phil Perkins ACUMEN Corporation President and CEO I’ve often said that we at ACUMEN Corporation are fortunate to serve so many innovative clients. Most are either manufacturers or distributors. Many make or distribute innovative products to their appreciative customers. Only a handful of clients can be said to truly disrupt…

A Well-Oiled Machine
This week I’m not referring to a sports car, I’m focusing on you. Last week we had occasion to have a working lunch with one of our larger clients. The topic of discussion was the impending go live date and the final activities along the critical path. At ACUMEN we…

Talk to Me
How fortunate I feel, since in 1991 we ( the ACUMEN marketing team) came up with a tag line for our logo, Weaving Human Intelligence with the Technology of our Times, that is still relevant today. You may be aware that I write and speak often about digital transformation and…

Technology is Great, but…
Being in the technology business, I am all about using technology to make our jobs (and lives) easier. However, it is easy to get too dependent on technology and forget that it is human interaction and relationships that can really make a difference. My youngest son is a teacher and…