Trulife Group – True Leadership Success
Mark Ownby, ACUMEN Corporation, VP of Operations, shares a recent experience. I have been implementing software for small, medium, and large companies since the late 1980s (yes, they had computers back in the dark ages). I have had projects that went smoothly and projects that – well, let’s just say…
Technology is Great, but…
Being in the technology business, I am all about using technology to make our jobs (and lives) easier. However, it is easy to get too dependent on technology and forget that it is human interaction and relationships that can really make a difference. My youngest son is a teacher and…
Take Care of your Customers or Someone Else Will
Recently I wrote an article about how important it is to take care of your employees and balance work and personal priorities. Recently, I have been reminded how important it is to take care of your customers. In the ERP (Enterprise Resource Planning) software business, getting new customers is always…
Supporting Employees: Life/Work Balance
Having been a manager for a number of years with very diverse teams (and also an employee with my own family) I have experienced both sides of family and other personal situations that impact work hours and productivity. As a manager, I think it is important to provide a supportive…
User Groups: Take advantage of the opportunity Over the
Over the years, I have attended many user group conferences, some as a presenter and some as an attendee. Some were put on by the software vendor and some by user group committees. While they have all been different, they all had one thing in common: great business value. A…
Communication: The Key to Long-Term Relationships
I am fortunate to work for a company that has been in business for over 27 years. In the professional services industry, that is an eternity. We have had lots of success selling products and services to new clients, but what has really sustained us for that long are the…
Keep your project on track amid personnel changes
I have been doing this project management thing for a long time now – over 30 years – and the one constant, as they say, is change. One change that can have a huge impact on a project is personnel. Whether the project is a short (a few weeks) or…
S.M.A.R.T Goals – a Key Tool for ERP Implementations
As I am starting a new SAP Business One implementation, I am reminded (and am coaching the project team) of the importance of setting S.M.A.R.T. goals. When faced with something as potentially daunting as implementing a new ERP system, it is easy to set lofty, generic goals that are impossible…
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