World Class Customer Service is a Two-way Street
In the next few weeks, we’ll be upgrading many of our service and support mechanisms. I say mechanisms because they may involve software, hardware or even processes, all of which fall into that category (at least according to the dictionary). We are undertaking this effort for your benefit…our clients. We…
Inventory Control – Maintaining adequate service levels
To what degree do you have control of how and when your inventory comes and goes? To whom it is sold and in what quantities? Not so much? Is making critical business decisions more difficult now? I’m sure you know that uncertainty is the new reality. As business managers it…
INVESTING DURING TIMES OF CRISIS (PART 2)
The last time I wrote a blog with the title above we were still suffering the business setbacks that came with the COVID-19 pandemic. That was clearly the worst crisis our country had faced in decades and our clients had to make serious decisions about how to weather it. Not…
Confessions of a Car Guy – Part 2
Blending Great Technology and Human Ingenuity Last evening, I had the occasion to see the movie Ford vs. Ferrari. As an admitted “car guy” I found myself sitting on the edge of my seat during the racing segments. The movie featured a good number of scenes featuring my favorite car…
Improving Your Delivery System
Early in my consulting career I had the good fortune and pleasure of working as a project manager with wholesale distribution firms as they implemented inventory, order-processing and financial-management systems. Over a 10-year period I met some of the most interesting and committed individuals in the business world. Midsized distributors…
Pride in Partnership
Phil Perkins ACUMEN Corporation President and CEO I’ve often said that we at ACUMEN Corporation are fortunate to serve so many innovative clients. Most are either manufacturers or distributors. Many make or distribute innovative products to their appreciative customers. Only a handful of clients can be said to truly disrupt…
A Well-Oiled Machine
This week I’m not referring to a sports car, I’m focusing on you. Last week we had occasion to have a working lunch with one of our larger clients. The topic of discussion was the impending go live date and the final activities along the critical path. At ACUMEN we…
Talk to Me
How fortunate I feel, since in 1991 we ( the ACUMEN marketing team) came up with a tag line for our logo, Weaving Human Intelligence with the Technology of our Times, that is still relevant today. You may be aware that I write and speak often about digital transformation and…
What is Hip?
Some years ago, ACUMEN sponsored a national user group meeting in beautiful Scottsdale, Arizona. There were several good presentations from business and accounting practitioners. That said, many dealt with the latest federal regulations or changes in tax laws. That sort of material, while helpful, can be sort of dry. In…
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