North American Headquarters - Richmond, Virginia
(804) 323-0467 LetsTalk@ACUMENcorp.com
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Improving Your Delivery System

Early in my consulting career I had the good fortune and pleasure of working as a project manager with wholesale distribution firms as they implemented inventory, order-processing and financial-management systems. Over a 10-year period I met some of the most interesting and committed individuals in the business world. Midsized distributors…

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A Well-Oiled Machine

This week I’m not referring to a sports car, I’m focusing on you. Last week we had occasion to have a working lunch with one of our larger clients. The topic of discussion was the impending go live date and the final activities along the critical path. At ACUMEN we…

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Talk to Me

How fortunate I feel, since in 1991 we ( the ACUMEN marketing team) came up with a tag line for our logo, Weaving Human Intelligence with the Technology of our Times, that is still relevant today.  You may be aware that I write and speak often about digital transformation and…

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What is Hip?

Some years ago, ACUMEN sponsored a national user group meeting in beautiful Scottsdale, Arizona.  There were several good presentations from business and accounting practitioners. That said, many dealt with the latest federal regulations or changes in tax laws. That sort of material, while helpful, can be sort of dry. In…

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Confessions of a Car Guy

I think it all started when I saw those west coast kids driving up and down the Pacific Coast Highway in their little English sports cars. Lots of them drove Triumph TR3 or Austin Healey convertables, but my ride of choice was the MGA (see pictured). I ended up buying…

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Yet Another Acronym (IoT) and Its Impact on ERP

If any of you have followed my blogs or seen me speak at a conference you might have noticed that I hate acronyms. It’s a pity too, because our industry would seemingly grind to a halt without them. ERP, CRM, SaaS, AI, SAP….you get the picture. Quite frankly, I’m somewhat…

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Don’t Let Me Down; Lunch with a Client

Recently I had the pleasure of having lunch with one of our clients here in Richmond, Virginia. In this particular case my client’s project was roughly half complete. Many times, that’s the point where managers and business owners start getting nervous about “go live goals” and over-all investment. Part of…

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You Didn’t Hear This 40 Years Ago

On a given day, I realize how many things have changed since 1991 when ACUMEN Corporation opened our first office. Technology has advanced at such a brisk pace that, even for a technology company, it can become quite a chore keeping up. Of course, there is always a light side…

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World Class Customer Service is a Two Way Street

I’m going to say something now that you might be surprised to hear me or anyone say. I really like my car salesman. You know why? We talk every once in a while, and not every discussion involves him trying to sell me a new car. Nope, sometimes it’s just…

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How Do You Make Decisions?

Lately I’ve given a good bit of thought to how people make decisions. Certainly things have changed a good deal in the past several years, given the immediate access to information via the internet. For instance, in our business we’ve been impressed with the much more informed questions we get…