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The Lost Art of Listening

As a business owner I’m often required to interview candidates for positions in either our consulting group or our sales team. While I love meeting new people, I can’t say that running those interviews is one of my favorite responsibilities. Nonetheless over the years I have developed certain questions that…

Lessons in Problem Solving; David’s Rule

What follows is an excerpt from my book “Points of Productivity; Turning Corporate Pain to Gain”. A second edition comes out later this year. It tells the story of how I learned to live by David’s Rule. That being: “Leave them feeling positive and you’ve created a friend and partner.”…

If You Want to Understand What Makes a Company Tick, You Have to Get Your Hands Dirty (or at least your shoes)

In the world of software implementation and business process consulting the necessary first step in making any recommendation, whether it be for a software system or for revisions in processes and procedures, is what we call the discovery process. Normally that entails rather detailed discussions with key stakeholders in a…

Your CPA Firm Brings Additional Value

I’m proud to say that we have had the same outside tax accounting firm for all of our 25 years in business. During that period they have become extremely knowledgeable in our business practices, products and the nuances of our marketplace. It’s truly a luxury to have an advisor we…

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Small companies can now afford the best tools

  You know, I seldom use our blog area to do a commercial. I’d like to think that whatever writing I do in this area has some informational if not educational value, but this time I think I need to break my own rule for a good cause. I’ll follow-up…

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Epic Fail – Chapter Four

Chapter Four – The Working Environment By Phillip G. Perkins, ACUMEN Corporation, President and CEO We’re going to spend a bit of time in this section talking about the working environment that helps prevent an Epic Fail situation. I have to warn you that this may be the shortest chapter…

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EPIC FAIL – Chapter Three

    Chapter Three in an eBook titled EPIC FAIL By Phillip G. Perkins, ACUMEN Corporation, President and CEO I want to start this chapter by saying that I may have left the reader with the impression that business owners and senior managers take a cavalier attitude towards information systems. Let…

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EPIC FAIL – Chapter Two

EPIC FAIL Chapter Two (Chapter Two in an eBook titled the same) By Phillip G. Perkins, ACUMEN Corporation, President and CEO  I’m going to start of this chapter of Epic Fail with an excerpt from my 2003 book “Points of Productivity; Turning Corporate Pain to Gain”. I know that may seem…

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EPIC FAIL – Chapter One

EPIC FAIL How NOT to implement your ERP system; Chapter One (Chapter One in an eBook titled the same) By Phillip G. Perkins, ACUMEN Corporation, President and CEO        As I was conceiving an appropriate title for this eBook I necessarily had to recall hearing about those big, bad implementation failures…

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How We Do What We Do; Information Systems Optimization the ACUMEN Way

  There are myriad approaches to solving any problem. There are myriad ways to turn a problem into an opportunity. Not all solutions result in long term satisfaction. With matters of health, when we are ailing or have a wound, sometimes we just need a Band-Aid and sometimes we need…